IT Support Officer

Our client is seeking an experienced IT Support Officer to join their Service Desk & Workplace team. This full-time, on-site role involves providing hands-on IT support to users across an international organization, ensuring reliability and continuous improvement of IT services., * Provide Level 1 and 2 IT support, resolving incidents and service requests

• Handle first-contact resolutions via support tools or on-site interventions
• Log, track, and close tickets using ITSM tools
• Deploy PCs, manage system images, and install hardware/software
• Contribute to IT procedures, solutions, and project implementation
• Oversee the lifecycle of IT equipment and components
• Stay updated on technology trends and suggest improvements

• Degree in IT or equivalent experience
• Minimum 5 years in a similar role, preferably in an international setting
• Fluent in French with strong English communication skills
• Proficient in:

• Microsoft Office 365
• Windows 11
• PC hardware & peripherals
• IP telephony and mobile device support
• Active Directory & Entra ID
• Microsoft 365 administration
• Microsoft 365 tools (Teams, SharePoint, OneDrive)
• Exchange (On-Premise & Online)
• Atlassian tools (Jira, Confluence)

• Bonus skills: PowerShell, Windows Server, SCCM, basic networking, ITIL

Soft Skills:

• Excellent communication
• Customer and service-oriented mindset
• Strong organizational skills and autonomy
• Solution-focused and pragmatic
• Team player
• Flexible and available for occasional travel (up to 10%)