IT Service Owner/Lead Consultant Specialist/Pune/Wholesale IT: 0000JINS

• Owning and leading technology teams/pods in managing incidents and problems. Analysing incidents to identify root cause trends.
• Working with technology teams/pods to devise action plans to prevent incident re-occurrence
• Representing IT at Incident Management Community of Practice meetings and other Service Management and Enterprise Technology meetings
• Facilitating technology teams/pods teams in compliance with Incident and problem Management controls. Supporting partner asset ITSO's with Incident and Problem Management Best Practice. Providing status reports and Risks and Issues updates to senior managers
• Ensuring all non-functional requirements facing technology and service infrastructure are always met.

We are currently seeking an experienced professional to join our team in the role of a Lead Consultant Specialist., To be successful in this role, you should meet the following requirements:

• Knowledge of Cloud technologies (GCP) beneficial, Knowledge of Site Reliability Engineering (SRE) an advantage, or willingness to achieve SRE accreditation, Strong knowledge and experience of implementing DevOps practice.
• Strong IT Infrastructure experience focused on Enterprise Services. Ability to own IT infrastructure - including submitting funding ask for running IT estate, including planning & management for technical product upgrades & enhancement, system security and mandatory upgrades.
• Excellent communication, interpersonal and leadership and relationship management skills, able to forge trusted partnerships with a wide range of stakeholders across the Bank. Ability to prioritize work, multi-task and collaborate to successfully deliver services to agreed levels in a diverse and constantly changing environment.
• Strong analytical and critical thinking skills, with ability to think creatively to drive innovative, practical and cost-effective solutions to complex issues.
• Knowledge and experience of incident / problem / change and release management
• Experience of Agile methods and leading Pods. Effectively coordinate delivery of services involving elements delivered by other internal/external teams.
• Knowledge on Payments Domain, Payment Operations esp. Payment Investigations would be an advantage. Strong analysis skills. Ability to organize incident data and identify trends
• Confident in actively participating in Service Management meetings relating to Incident Management and representing GPS Technology interests
• The drive to become an Incident Management Subject Matter Expert and build similar competencies across the GPS Technology team. Maintain a "Can-do" attitude and a high degree of self-motivation, a strong drive to achieve, ability to drive incident calls, include stakeholders into incident calls as needed, and progress, fast resolution of incidents, ensuring least possible impact to the business and customers.

£41,567 per year - estimated ? Full time CLOSING SOON Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.