Contract Support

Customer Service & Communication: Ensure customer satisfaction by providing prompt, professional service, accurately assessing needs, and facilitating clear communication.

Work Order & Resource Management: Raise and assign work orders to the appropriate resources. Allocate internal engineers to callouts and maintenance visits, ensuring adherence to Service Level Agreements (SLAs).

Contract & Performance Management: Understand the contract scope and seek improvements to boost performance and meet client needs.

Supply Chain & Team Coordination: Streamline work order processing by coordinating with relevant teams. Manage supply chain partners and CBRE engineering teams to ensure prompt service delivery within SLAs.

Documentation & Record Keeping: Track calls, update records, and manage systems (CAFM), to ensure accuracy and compliance.

Culture & Compliance: Foster CBRE's RISE values within the team and assist with other assigned duties.

Do you have experience in Organizational skills?, Do you have a GCSE?, Qualifications: Good basic education (GCSE or equivalent) including English and Maths.

Knowledge: Proficient in Microsoft Office (Outlook, Word, Excel, etc.) with Excel skills (basic functions, v-lookups). Experience with CAFM systems would be advantageous.

Experience & Skills: Customer-focused experience with excellent communication and organisational skills. Experience in a facilities management environment or a scheduling role, would be beneficial.

Attributes: Detail-oriented, reliable, and able to work independently and as part of a team.

CBRE Global Workplace Solutions is a leading global facilities management company, and we're looking for a Contract Support to join our team in Leeds.