Application Support Engineer

A great client based in Gerrads Cross is looking for 2nd line Technical Support Analyst to come and join the team at their offices based 5 days a week., * They are looking to build a team of experienced, collaborative, support engineers who will work together to provide enterprise-level assistance. We have many customers who require close support to ensure they have an excellent experience with our products.

• You will be focusing on working directly with our customers to identify the necessary activities required to complete each client's implementation and ensure that the activities are performed in a timely, high-quality manner.
• They are a friendly and open-minded team, and we're looking for people who will thrive by collaborating and implementing improvements to our approach to support.

Roles & Responsibilities

• Take incoming support calls from customers and provide assistance as required.
• Monitor incoming support tickets and ensure response within the agreed SLAs.
• Analyse customer issues, diagnose and resolve where possible.
• Escalate the issue for assistance from the development team if required.
• Maintain and track and close support issues on Jira.
• Install and customise applications for new customers.
• Run training sessions for new users.
• Test bug fixes released by the development team before delivery to the customer.

You must be able to drive to Gerrads Cross and you should live no more than 45mins away from their offices.

• The role is technical so an IT qualification/degree is required
• Knowledge and experience with the following - Application Support/ Windows/ Databases/ Remote Access Tools A hands-on and enthusiastic person who is quick to learn
• SQL experience data query
• You'll have at least 2 years 2nd line support experience
• Experience working with service desk ticketing tools the client uses Jira, but any system is fine.
• Apache or similar server experience
• Work effectively with a high degree of autonomy
• Excellent interpersonal and communication skills and enjoy working in a fast-paced environment

You will be working on interesting and challenging problems in the healthcare sector and contribute to solving real-world problems., * Excellent communication skills, both verbal and written, with the ability to convey technical information clearly to non-technical users.

• A proactive approach to problem-solving with strong analytical skills.
• Ability to work independently as well as part of a team in a fast-paced environment.

If you are passionate about technology and enjoy helping others resolve their technical challenges, we encourage you to apply for this exciting opportunity as a Technical Support Engineer. Skills

• Jira