Repairs Administrator

The role will involve some overseas and UK travel so you will need to have a full, clean driving licence, own car and valid passport. Travel expenses will be paid.

UK Security Clearance (SC) and NPPV3 clearance will be required for the role.

Responsibilities

• Handle customer enquiries and keep them updated on repair progress

• Organise and track items being sent for repair or disposal

• Help manage the schedule for collections and deliveries

• Keep records up to date and prepare reports

• Work with internal and external teams to keep things running smoothly

• Support management with improving processes and audits

• Maintain high levels of customer service

Are you an organised and customer-focused individual looking to take the next step in your admin career? We're looking for a Repairs Administrator to join an established team and help support the repair and disposal services. In this role, you'll help make sure everything runs smoothly-from dealing with customer queries to organising repairs and helping manage the repairs process from start to finish., * Higher level education (e.g., GNVQ, BTEC, or A-Levels)

• Excellent verbal and written communication skills

• Experience working in a customer service environment, ideally within a larger technical setting

• Use of MS Excel and Word for reporting and scheduling

• Experience using CRM and/or repair tracking systems to manage customer returns and workflows

• Proven ability to multitask, meet deadlines and prioritise workload

• Keenness to grow professionally and learn technical aspects of the role