Repairs Administrator

Are you an experienced team leader with a passion for customer service and process improvement? We're looking for a Repair Administration Team Leader to guide our dedicated repairs admin team, ensuring residents receive an excellent, efficient service every time.

What you'll do

• Lead, coach, and develop a team managing repair and maintenance cases.
• Set clear goals, monitor performance, and drive continuous improvement.
• Ensure all repair cases are handled accurately, efficiently, and with empathy.
• Collaborate with other teams to deliver a seamless experience for residents.
• Use data and reporting to enhance service quality and team performance.

Do you have experience in Supervising experience?, * Experience in repairs administration, ideally within housing, local authority, or property services.

• Proven leadership or supervisory experience.
• Strong communication and organisational skills.
• Confident using repairs management systems and Microsoft Office.
• A commitment to excellent customer service.