IT Support Consultant - 3rd Line Support

Reporting directly to the central Service Desk Manager, this role would suit an experienced 2nd line individual, looking to grow into a 3rd line role, or an experienced 3rd line support individual., * Manage 2nd & 3rd line technical support, providing outstanding levels of customer service and technical support

• Help with the support/mentoring of the 1st/2nd support roles
• To undertake project work and lead on various projects from inception to implementation
• Internal network support if required
• Internal staff training

Do you have experience in Virtualization?, * Windows Server, Active Directory and Microsoft Operating Systems

• Virtualisation Technologies - particularly Hyper-V

• Cloud Technologies - Office365/Azure

• Experience of leading on installations of servers and networks
• Ability to make proactive decisions when an ICT emergency occurs.
• Outstanding levels of customer service with positive & pro-active communication skills both verbal and written
• Able to work independently and good at planning and organising own time effectively.

In return, you will join an outstanding UK ICT support function, who are growing at a rapid rate & can offer great career paths for the future.

Salary: £35K - £40K Basic + Benefits package