Data Analyst
Role details
Job location
Tech stack
Job description
- Gather, manipulate and analyse large data sets from multiple sources working alongside the reporting specialist to give an overall picture of the customer data required to be fed back to the business.
- Create data dashboards, graphs and visualisation for internal teams to ensure efficiency and accuracy of data is met.
- Be a day-to-day contact for Service Delivery managers to assist in reporting exceptions and exclusions for data being provided to our customers.
- To identify areas to increase efficiency in the processes used by the service desk and delivery teams for continual improvement and accuracy
- Supporting the implementation of new products and data into the internal system as agreed by customer contracts.
- Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service to customers.
- To manage the day-to-day audit administration of asset information across multiple customers in accordance to agreed service delivery.
- Maintaining and updating client data on our managed service toolset keeping this as a source of the truth for resolver teams to and referring to and report from.
- Introduce new joiners to our current platform and toolset and provide any required training so they can meet the current standards set for the service teams.
Requirements
Do you have experience in Microsoft Excel?, * ITIL foundation qualification and experience of working within the ITIL framework
- Proven experience of data analysis within a Service delivery environment
- Advanced Excel skills, capable of managing large data sets
- Excellent telephone manner for effective customer handling
- Excellent Written communication skills to enable effective communication with internal and external contacts
- Logical thinker with attention to detail
- Awareness of the Company's customer base
- Connectivity Knowledge
- Good prioritisation skills
- High level of ethics and integrity
Benefits & conditions
We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible
In return for your commitment, you can expect
We're looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we'll match it with opportunities to create the future.
In return for your commitment, we can offer you:
- Flexible and hybrid working in line with role requirements
- An inclusive workplace
- Excellent package with solid basic, strong bonus and company benefits including:
- A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme
- Flexible retirement plan
- Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
- Company car / car allowance (role-specific), cycle to work scheme
- Career development and life-long learning opportunities
- Opportunity to join a global company
Life at Ricoh:
Ricoh's Core Values
Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society.
For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values.
Be part of something bigger
Our approach to sustainability touches every part of our organisation: from manufacturing to distribution, business sites to recycling, and how we support our customers.
By working with Ricoh, you choose to work for a company that cares about its impact on the planet and takes steps to reduce it each year. We have a number of global sustainability accreditations. You can read more about our work toward the UN's 17 Sustainable Development Goals here.
We are an equal opportunities employer
We are an equal opportunities employer
We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Striving for inclusion and diversity isn't just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
