Incident Response Operator

• Respond to alarms promptly and accurately, ensuring correct escalation procedures are followed.
• Handle inbound and outbound calls in a professional and efficient manner.
• Place client sites on test for alarm systems (e.g. fire alarm testing).
• Accurately record incidents and compile detailed reports for clients.
• Monitor CCTV, audio, and alarm systems proactively for specific client sites.
• Operate access control systems and intercoms using client passwords.
• Work collaboratively as part of a close-knit team to achieve operational KPIs.
• Become a primary operator for key accounts, delivering service excellence at all times.

Do you have experience in Organizational skills?, This role is ideal for someone who thrives under pressure, delivers excellent customer service, and has a sharp eye for detail when responding to critical incidents., * Previous switchboard or call centre experience (desirable).

• Confident using Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Excellent communication and interpersonal skills.
• Calm and methodical under pressure.
• Strong organisational skills with the ability to manage workload effectively.
• A proactive, professional, and team-focused attitude.
• Willingness to learn and develop within the role.

Requirements

• 5-year checkable employment history.
• Must successfully pass a PSNI check in line with BS5979 and BS7858 screening standards.
• Applicants who have been unsuccessful at interview for the same grade role within the past 6 months will not be considered., If you're a confident communicator who enjoys a challenge and thrives in a busy environment - we'd love to hear from you.

Pulled from the full job description

• Employee discount
• Discounted gym membership, This position offers access to a market-leading flexible benefits scheme, including:
• Virtual GP access for you and your household.
• Salary Finance options, including early pay access and low-interest loans.
• Customisable benefits via the Choices platform (dental insurance, tech discounts, dining cards & more).
• High street and gym discounts via MiDeals.
• Cycle-to-work scheme.
• Life cover (minimum £10,000 or equivalent annual salary).
• Save-as-you-earn and share incentive plans.
• Monthly and annual employee recognition awards - with cash prizes up to £10,000!
• Ongoing training and career development opportunities.

Silverwood Recruitment are delighted to be recruiting for an experienced Control Room Operator to join a dynamic and fast-paced team within a leading facilities management environment.