Incident Manager

• Be the first point of contact for IT support queries, helping a wide range of users resolve or escalate technical issues in a friendly and professional manner.
• Provide excellent customer service and manage expectations with empathy and clarity, even during busy periods.
• Triage, resolve, or escalate incidents to managed service providers as needed.
• Track and manage support tickets through to resolution using internal systems.
• Collaborate with internal teams and external service providers to ensure seamless support.

It, Strategy, Microsoft Office, Interpersonal Skills, Sc Clearance, Business Applications, Windows, Technology, Troubleshooting, Design, Inspiration, * Strong communication and interpersonal skills, with a passion for helping others.

• Solid knowledge of Windows, Microsoft Office, and common business applications, along with experience in troubleshooting.
• Ability to manage your time effectively, prioritise tasks, and work independently when needed.
• A flexible and solutions-focused mindset, with the ability to adapt to changing needs.

Capgemini ist einer der weltweit führenden Anbieter von Management- und IT-Beratung, Technologie-Services und Digitaler Transformation. Als ein Wegbereiter für Innovation unterstützt das Unternehmen seine Kunden bei deren komplexen Herausforderungen rund um Cloud, Digital und Plattformen.