IT Support Engineer

We're looking for a proactive and customer-focused IT Support Technician to join a busy school IT team, supporting a large secondary school and a nearby primary school. This is a hands-on role where you'll deliver high-quality 1st and 2nd line support, maintain a wide range of IT systems, and contribute to key projects across 2 sites.

Working closely with the Multi-Site Network Manager, you'll be instrumental in keeping the school's technology running smoothly - from Windows and Apple networks to Google Classroom, AV systems, and infrastructure maintenance., * Provide 1st and 2nd line IT support to staff and students, both remotely and in person.

• Manage helpdesk tickets in line with agreed SLAs.
• Support and maintain Windows 11 devices in a Microsoft Active Directory Server 2019/22 environment.
• Administer Google Workspace and Google Classroom platforms.
• Maintain and update IT asset registers and system documentation.
• Install, configure, and repair computers, printers, AV equipment, and network components.
• Assist with the maintenance of Apple network systems.
• Support networking infrastructure, including switches, Wi-Fi, antivirus, web filtering, and access control systems.
• Provide technical support at school events such as parents' evenings and productions.
• Assist with project work, including cabling, installing LED screens, and upgrading equipment.

• University degree, vocational training in IT, or equivalent professional experience.
• Microsoft Certified Professional (MCP), CompTIA, or similar certification desirable.
• Proven experience in a Microsoft-based network environment and in an IT helpdesk role.
• Strong technical knowledge of Windows Server, Windows 10/11, Microsoft 365, and networking fundamentals (DNS, DHCP, IP, Wi-Fi).
• Experience with Google Workspace, Apple networks, Capita SIMS.Net, Cisco Meraki, Sophos Antivirus, and AV equipment is an advantage.
• Excellent troubleshooting and problem-solving skills, with the ability to work independently or as part of a team.
• Strong time management, communication, and customer service skills.
• Understanding of Health & Safety requirements when working in IT environments.

• Competitive salary based on experience.
• 35 hours per week, Monday to Friday.
• Opportunities for training and professional development.
• Friendly, collaborative school environment.