IT Technician

Oxfordshire IT Company is looking for a dynamic ICT Managed Service technician to join its team onsite staff at one of their schools in Solihull.

Successful candidates will be exceptional communicators who excel at working within a team and also when working with end users. Successful candidates must undergo an enhanced DBS Check.

In this role, you will work closely with the support and end users at the school.

The primary responsibility of the role is to help maintain a high level of support for the company's customers.

You will be expected to undertake tasks such as, but not limited to:

· Responding to end-user requests.

· Monitoring, diagnosis and fixing of various ICT System issues.

· Doing day-to-day tasks for end users, fixing print issues, changing passwords etc.

· Generating reports for customers.

· Handling hardware support requests by arranging replacements or repairs for customers.

· Help manage (open, close, update) Service Desk tickets as they are added and be able to prioritise issues and escalate where required.

· Working effectively with 3rd line Engineers to help resolve customer issues.

Do you have a valid Driving Licence license?, Do you have experience in Windows?, Technical competencies we are looking for (not everything below is essential, however the more that can be demonstrated the better):

· Application Deployment.

· Desktop Deployment.

· Supporting Microsoft Windows 11/10.

· Setting up new staff members and managing passwords.

· A working knowledge of Microsoft Active Directory.

· A working knowledge of Microsoft Office 365.

· Printer Management.

Non-Technically we are looking for

· Positive outlook and attitude when dealing with end users - even in busy situations.

· Previous experience working in the education sector is beneficial.

· A great communicator.

· A patient and calm temperament.

· Good Timekeeping.

· A self-motivator.

· Can-do attitude.

· Someone who can follow instructions and work alone when required.

· A problem solver.