Operations Support Manager - IT & Systems Integration

• Support the Operations Manager in overseeing daily operations, with a focus on IT and system-related tasks.
• Lead on the integration and optimisation of practice management software, CRM systems, and digital tools.
• Provide first-line IT support for staff, troubleshooting hardware, software, and system issues.
• Collaborate with third-party vendors and IT partners to implement new technologies and resolve escalated issues.
• Manage user access, system updates, data backups, and system security protocols.
• Drive improvements in data accuracy, reporting, and workflow automation within CRM and practice management platforms.
• Support digital transformation projects and identify opportunities to streamline operations through technology.
• Provide training and guidance to staff on new systems and best practices.
• Ensure compliance with data protection, information governance, and healthcare IT standards.
• Assist with documenting workflows, creating technical guides, and maintaining system records.

Communication Skills, It Support, Data Security, * Strong background in IT support, systems administration, or system integration (healthcare IT experience highly desirable).

• Experience with CRM systems, practice management platforms, and digital workflow tools.
• Knowledge of data security, GDPR, and healthcare compliance standards.
• Ability to analyse processes and propose system-driven solutions for efficiency.
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills with the ability to explain technical solutions to non-technical users.
• Highly organised with the ability to balance multiple projects and priorities., We are seeking a highly motivated Operations Support Manager with a strong background in IT systems and technology integration. This role will support the Operations Manager in driving operational efficiency, with a particular focus on managing and optimising IT infrastructure, system integrations, and digital platforms that underpin our clinical and business operations.

Jorja Healthcare is an innovative healthcare provider, committed to combining exceptional patient care with cutting-edge technology. We continuously invest in systems, processes, and people to deliver seamless healthcare experiences and operational excellence.