IT Technical Support

We are seeking an IT Technical Support professional to deliver first-line and second-line support to our clients and internal team., * Respond to helpdesk tickets and provide remote/on-site technical support.

• Troubleshoot hardware, software, and networking issues.
• Assist in setting up new users, accounts, and devices.
• Support cloud and email systems (e.g. Microsoft 365).
• Maintain accurate records of issues and resolutions.
• Escalate complex problems to senior engineers when required.

Good communication skills, * 1-2 years' experience in IT support or helpdesk role.

• Good knowledge of Windows OS, MS Office, and Microsoft 365 administration.
• Understanding of networking basics (TCP/IP, routers, switches).
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• UK right to work.

At INFINTRA Consulting, you'll be part of a growing IT consultancy with the opportunity to work on varied technical challenges, gain new certifications, and support a diverse client base across Northern Ireland. About INFINTRA Consulting Ltd INFINTRA Consulting Ltd is an IT consultancy and managed services provider based in Belfast. We support SMEs and enterprises with reliable IT support, cloud solutions, and technical expertise.