Microsoft Engineer

You will be a critical escalation point within the support team. Your primary responsibility will be investigating and resolving support cases escalated by the service desk team, ensuring issues are managed and resolved effectively and efficiently.

As a Microsoft Engineer, you'll be responsible for:

• Taking ownership of complex Microsoft 365 & on-premises server incidents, service requests, and problem records, driving them to resolution.
• Serving as a technical escalation point within the team.
• Achieving and maintain Key Performance Indicators (KPIs) as defined by the Support Team Manager.

• Experience working on Windows, iOS, Android and Linux operating systems.
• Experience working with on-premises technologies (e.g. Exchange, SQL, SharePoint, Active Directory).
• A demonstrated passion for continuous learning, with a drive to stay current with the latest industry trends and emerging technologies.

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you!

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working - 2 days in the office and 3 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Passion. Intelligence. Fun. Responsible; these are the core values which define Softcat. We are one of the UK's leading IT infrastructure providers and a FTSE 250 listed company. The business is based on two key principles: outstanding customer service and employee satisfaction- both of which inspire our flexible, friendly approach to business. For more information about Softcat please visit: www.softcat.com., Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.