IT Asset Management (ITAM) Analyst

To meet University strategic aims, a product and service-led strategic framework has been developed to allow the IT team to iteratively co-design, develop and deliver new and existing services for our customers. This role will be critical to the delivery of this new and innovative approach and will report to the IT Asset and Supplier Manager.

IT Services at the University of Sheffield provide a full range of complex IT and technology-enabled services that support education, research, workplace, corporate services and infrastructure enablers to all our staff and students. This large and highly innovative department is undergoing a significant amount of change as it establishes itself as a key enterprise IT partner that works across the University, with stakeholders and key partners to deliver enterprise-wide products and services in line with strategic aims.

As IT Asset Management (ITAM) Analyst, you will be responsible for centrally managing all assets within the university throughout their full lifecycle. You will work with the IT Asset and Supplier Manager, as part of the wider IT Asset and Supplier team. You are responsible for the CMDB / Asset Repository and managing the IT hardware asset portfolio for risk, cost control, governance, compliance and performance objectives. This will include the administration and development of the CMDB / Asset Repository using HAM Inventory/Request toolsets (SNOW, SCCM and TOPdesk).

You will contribute to the process and operations of our Hardware and Software Asset Management function by providing administrative, analytical, and inventory support. Main duties and responsibilities

• Managing the IT Asset Repository and Snow Licence Manager, responsible for maintaining accuracy and data control of both technical solutions
• Responsible for all enquiries for data and reports from the universities asset management sources
• Responsible for liaising with various stakeholders and departments on acquisition, deployment, utilisation, tracking, security and final disposition of IT assets
• Ensure that all operational staff with access to the Asset data have guidance and training on how to accurately update Asset records
• Responsible for managing the IT Hardware Asset database for risk, cost control, governance, compliance and performance objectives
• Ensure a high level of accuracy and data analysis, with continual improvement objectives to assess and mature the university ITAM function
• Responsible for the administration and development of the CMDB using HAM Inventory/Request toolsets (SNOW, SCCM and TOPdesk)
• Contribute to administrative support for the IT Asset and Supplier Team
• Provide data and reporting for spend and stock internally to various business functions
• Work closely with the Product Teams to implement tracking of starters and leavers and building a process
• Cover for the software Supply Coordinator, dealing with software requests and approvals, updating all front page and web details for software distribution to end users
• Technical owner and main contact for the IT Asset repository and SAM tool for the university
• Promote IT asset management good practice throughout the University
• Develop and maintain ITAM documentation, processes and procedures
• Assist the IT Asset and Supplier Manager in validating licensing for various vendors
• Raise requisitions when necessary for software and hardware
• Monitor software usage against entitlement, highlighting over or under usage
• Identify areas for license re-harvesting and monitor progress
• Carry out other duties, commensurate with the grade and remit of the post, An understanding and knowledge of IT systems, remote access, licence servers, agent deployment, Saas, Iaas Essential Application/interview

Ability to analyse and solve problems with an appreciation of longer term implications Essential Application/interview

Ability to assess and organise resources, and plan and progress work activities Essential Application/interview

Familiarity with IT Asset Management discipline, both software and hardware Essential Application/interview

Experience of working with an inventory tool CMDB and / or software asset management tool Essential Application/interview Knowledge of software licensing definitions Desirable Application/interview Experience of working within a busy IT department Desirable Application/interview Experience of dealing with large account resellers

Do you have experience in ServiceNow?, We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more., IT academic or vocational qualifications or equivalent demonstrable IT experience, with a preference to IT Asset Management (software or hardware) Essential Application/interview

Experience of using a Service Management tool (for example ServiceNow, TOPdesk, Ivanti) and or Asset Management tool (such as SNOW) with the ability to diagnose, run reports and troubleshoot Essential Application/interview

Strong Excel and analytical skills with the ability to manipulate and present data with attention to detail and accuracy Essential Application/interview

Excellent verbal and written skills with the ability to engage with all colleagues and stakeholders

• Flexible working opportunities, including hybrid working for some roles.
• Generous pension scheme.
• A wide range of discounts and rewards on shopping, eating out and travel.
• A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women's and Parent's networks).
• Recognition Awards to reward staff who go above and beyond in their role.
• A commitment to your development access to learning and mentoring schemes.
• A range of generous family-friendly policies

• paid time off for parenting and caring emergencies
• support for those going through the menopause
• paid time off and support for fertility treatment
• and more

The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university., We are a research university with a global reputation for excellence. Our ideas and expertise change the world for the better, making a real difference to society. We know that when people come together with different views, approaches and insights it can lead to richer, more creative and innovative teaching and research and the highest levels of student experience. Our University Vision (www.sheffield.ac.uk/vision) outlines our commitment to building a diverse community of staff and students that recognises and values the abilities, backgrounds, beliefs and ways of living for everyone.