Technical Support Agent

We are a leading Solar PV and battery storage sales company based in South Croydon. Due to exceptional growth, we are currently seeking a dedicated and tech-savvy IT Customer Support Executive to help our customers with their Solar system support. The ideal candidate will be responsible for providing professional, responsive, and high-quality support to our clients, mainly with minor faults over the phone., * Respond promptly to customer inquiries via phone, email, and in-person

• Provide system software training and walk throughs to clients over the phone
• Resolve technical issues and provide effective IT troubleshooting
• Maintain a high level of customer satisfaction through efficient and courteous support
• Document support activities and client feedback for internal use

Do you have experience in Phone etiquette?, * 1-2 years of experience in IT or software customer support

• Solar System experience has an advantage
• Strong understanding of IT support processes and tools
• Computer Science, or Electronics & Communication an advantage
• Excellent verbal and written English communication skills
• Strong problem-solving and critical thinking abilities
• Quick learner, with a proactive approach to technical challenges

We understand direct experience in problem solving Solar system issues might be rare so the right candidate must have a willingness to learn new technology, Must have a good phone manner and enjoy helping client solve their issues. We work in a fast paced, fun enviroment , with bonuses and incentives. For the right candidate. To proceed with the application please call Chris on 07881 278237