2nd Line Engineer

We're representing an MSP in the south looking for an experienced and proactive 2nd Line IT Engineer to join their MSP team. Their ideal candidate will provide high-quality technical support to clients while also assisting with infrastructure and project delivery. This role suits someone who thrives in a dynamic, multi-client environment and enjoys balancing day-to-day support with hands-on project work., * Provide 2nd line technical support via phone, remote tools, and onsite visits.

• Troubleshoot and resolve escalated incidents, ensuring timely and effective solutions.
• Support and implement IT infrastructure projects, including migrations, upgrades, and deployments.
• Maintain and monitor client systems, networks, and security environments.
• Document technical issues, fixes, and project progress in line with internal processes.
• Collaborate with 1st and 3rd line engineers to ensure seamless service delivery.
• Contribute to continuous improvement and client satisfaction initiatives.

• 2+ years' experience in an MSP or similar fast-paced IT environment.
• Strong knowledge of Windows Server, Microsoft 365, Azure, networking, and virtualisation.
• Experience with backup, security, and monitoring tools.
• Excellent troubleshooting, communication, and client service skills.
• Relevant IT certifications (e.g., Microsoft, CompTIA, Cisco) desirable.
• Full UK driving licence preferred., * Networking
• Windows
• Project
• Office 365
• 2nd Line Support
• Azure
• MSP
• Virtualisation
• Second Line
• Microsoft Stack
• O365

• Competitive salary and professional development opportunities.
• Exposure to varied technologies across multiple client environments.
• Supportive, collaborative team culture with room for career growth.