2nd Line IT Support

Do you enjoy solving technical problems, supporting users, and working with a variety of IT systems and technologies? If so, this could be the ideal opportunity for you., We're seeking a Second Line IT Support Engineer to join our growing technical support team in West Sussex. You'll provide hands-on support for a wide range of users, resolving complex issues escalated from 1st line, and working across desktops, servers, networks, and cloud environments., * Provide 2nd line technical support to end-users (onsite and remote)

• Troubleshoot and resolve incidents related to desktops, servers, networking, and cloud services
• Escalate complex issues to 3rd line / specialist teams where appropriate
• Configure and install hardware, software, and peripherals
• Manage user accounts, permissions, and access in Active Directory / Microsoft 365
• Support and maintain network infrastructure (switches, firewalls, VPNs, Wi-Fi)
• Document support work, solutions, and processes clearly
• Assist with IT projects and system upgrades as required

• 2+ years of experience in an IT support role (ideally 2nd line or service desk)
• Solid knowledge of Windows 10/11, Microsoft 365, and Active Directory
• Experience supporting networks and basic understanding of switches, firewalls, and VPNs
• Familiarity with cloud technologies (Microsoft 365, Azure)
• Strong troubleshooting skills and ability to work methodically under pressure
• Excellent communication and customer service skills
• Full UK driving licence (occasional travel to client sites may be required)

If you are a motivated IT Support Engineer looking to take the next step in your career, we'd love to hear from you., * DHCP

• DNS
• LAN
• NAS
• SAN
• WAN
• TCP/IP
• IT Support
• vmware
• Hardware support
• windows
• Cyber security
• IT Engineer
• AD
• GPO
• cisco
• network
• hyper v
• Service desk
• firewall
• exchange
• Active directory
• veeam
• azure
• aws
• IT analyst
• 365
• unify
• AAD