L2 Support Engineer

We are currently recruiting on behalf of our client for an L2 Support Engineer to join their IT team in Newcastle. The role focuses on delivering reliable, efficient, and effective IT support to customers across the EMENA region., * Provide customer support and manage service desk incidents.

• Track and assign incidents, collaborating with regional teams to resolve outstanding issues.
• Use ITSM tools such as ServiceNow and asset tracking systems.
• Troubleshoot desktop, laptop, printer, and software issues.
• Evaluate, install, and maintain new hardware and software solutions.
• Administer Microsoft Windows Network and Microsoft 365.
• Maintain and update IT inventory and documentation.
• Perform backup functions and ensure IT processes run smoothly.
• Stay up to date with emerging technologies through ongoing training.
• Identify IT training needs and liaise with HR.

• Strong customer focus and service-oriented mindset.
• Excellent time management and prioritisation skills.
• Ability to work effectively under change and ambiguity.
• Action-oriented, motivated, and hands-on approach.
• Experience or understanding of network and server technologies would be an advantage.

Professional / Educational Background:

• Essential: Demonstrated aptitude for learning and problem-solving.
• Desirable: Relevant IT qualification (e.g., ITSM, ITIL).

Other Requirements:

• Fluency in English (written and spoken).
• Experience working in a regulated environment is an asset.

If you're a proactive IT professional who enjoys hands-on technical work and delivering high-quality support, we'd love to hear from you.

[eTeam Workforce sp. z o.o.] is an employment agency registered in the register maintained by the Marshal of the Mazowieckie Voivodeship under the number 21300.