helpdesk and switchboard operator.

The Help Desk and Switchboard Operator's position performs a key and vital role in the smooth running of the hospitals around East Kent and centres around providing helpful and professional services.

Help Desk and Switchboard Operator's duties include:

• Providing a helpful and professional service to the national health service and its customers.
• Receiving, directing and informing callers in a timely and professional manner inline with the NHS and trust's core values.
• Responsible for paging systems, emergency and alarm calls inline with agreed policies and protocols.
• Issuing pagers to staff.
• Update telephone records.
• Maintain rosters and on-call information for the hospital.
• Receive calls to helpdesk and follow agreed procedures for recording, initiating action and response to customers.
• Liaise with departments over service centre queries.
• Arrange taxi bookings through non-patient transport.
• Maintain the out of hours car parking intercom system and report any system failures.
• Dispatch jobs departmentally to relevant services from incoming calls to the helpdesk service centre.

• Flexible approach to working due to shift pattern rotations throughout.
• Keen to learn new skills and a can do attitude.
• Customer focused and centred around providing excellent customer service.
• Ability to communicate with customers, visitors, colleagues and management effectively.
• Able to deal with emergency and high-pressure situations in a professional and calm manner.
• Excellent I.T skills and be able to adapt to new systems.
• Knowledge of the local area and common medical terminology is an advantage.
• Previous helpdesk or switchboard experience is preferred and an advantage.
• Good level of IT skills across Microsoft office packages
• Awareness of Health and safety standards

Requirements:

• Eligible to work in the United Kingdom
• 2 current proofs of address and national insurance.
• Happy to undergo relevant training.

Access to transport will be an advantage when applying for this role due to the location of the hospital., time management,tolerance,written communication