IT Support & Infrastructure Specialist

We're looking for a proactive and hands-on IT professional to take ownership of internal IT across our business. This is a fantastic opportunity for someone with 1st and 2nd line support experience who's ready to step into a broader role covering systems, infrastructure, and strategic projects.

You'll support 14 sites-including 11 luxury boutiques, central operations, and ecommerce teams-while managing day-to-day IT queries and contributing to key projects such as Azure AD migration, Office 365 optimisation, server and firewall management, and ecommerce integrations., * Provide 1st & 2nd line IT support across all sites.

• Manage IT onboarding/offboarding (accounts, hardware, permissions).
• Troubleshoot hardware, software, and networking issues.
• Maintain and update the IT asset register.
• Administer Office 365 (users, permissions, policies).
• Support Azure AD migration and infrastructure upgrades.
• Oversee firewall and server management with external partners.
• Manage IP phone systems across boutiques and offices.
• Liaise with third-party IT providers to ensure reliable service delivery.
• Monitor IT performance and recommend improvements.
• Ensure compliance with IT governance and security standards.
• Deliver occasional training and guidance to non-technical colleagues.

Do you have a valid Driving Licence license?, Do you have experience in Virtualization?, * Experience in IT Support (1st & 2nd line).

• Strong PC hardware/software troubleshooting skills.
• Office 365 administration experience.
• Familiarity with Active Directory / Azure AD.
• Basic networking knowledge (firewalls, switches, VPNs).
• Excellent communication and problem-solving skills.
• Self-motivated and able to manage your own workload.
• Full UK driving licence and own vehicle (travel required).

Desirable:

• Experience maintaining IT asset registers.
• Exposure to ecommerce integrations.
• Understanding of server administration (Windows Server, virtualisation).
• Experience working with third-party IT service providers.
• Interest in IT project delivery and continuous improvement.

• Staff discounts across our luxury products and boutiques.
• Opportunity to work on high-profile IT projects.
• Career progression into senior IT management.
• Supportive and collaborative working environment.