Technical Support Officer

As a Technical Support Officer, you will play a crucial role in ensuring efficient service delivery for users of the Development Management service and the public. Your contributions will help streamline processes and improve communication within the team., * Application and Data Management:

• Receive, process, and input data from planning applications and appeal cases into relevant systems.

• Maintain and update databases to ensure accuracy and currency of information.

• Communication and Liaison:

• Serve as a friendly point of contact for the public, agents, and internal departments.

• Respond to queries via phone and email in a timely and professional manner.

• Document and File Management:

• Create and maintain digital filing systems for easy access.

• Prepare and send templated letters, reports, and other documents efficiently.

We are looking for candidates who are eager to contribute their skills and experience:

• Previous experience in a support role within Development Management and/or Building Control.
• Familiarity with Idox and Civica systems is a plus!
• Proficient ICT skills, including Microsoft Outlook, Word, Excel, and Adobe.
• Excellent verbal and written communication skills.
• Strong attention to detail and the ability to prioritise tasks effectively.
• Self-motivated with the ability to thrive in a hybrid team environment.

Desirable Experience:

• Previous roles in other local authority departments (beyond Development Management/Building Control) would be advantageous!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.