Technical Field Services Engineer

Our client, a leading managed IT services provider, is looking for a skilled Field Services Engineer to join their growing Professional Services team. This is a hands-on role delivering high-quality, on-site technical support across a variety of client environments.

You'll be responsible for installing, maintaining, and troubleshooting IT infrastructure and systems - ensuring smooth operations, minimal downtime, and excellent service delivery.

If you're an adaptable IT professional who enjoys variety, autonomy, and face-to-face client interaction, this could be a great fit.

Key Responsibilities

Provide on-site and remote support for desktops, servers, networking equipment, and cloud environments.

Carry out hardware and software installations, upgrades, and configurations to meet client needs.

Diagnose and resolve technical incidents and service requests escalated from the service desk.

Maintain accurate records of service activities, assets, and technical documentation.

Work closely with internal teams and service managers to ensure SLAs and customer expectations are met.

Conduct regular system health checks and preventative maintenance.

Support the onboarding of new clients and assist in infrastructure transition projects.

Act as a trusted technical liaison between clients and internal stakeholders, providing insights for service improvement.

Proven experience in a Field Engineer or Technical Support role within an MSP or managed services environment .

Strong knowledge of Windows (and ideally some Linux) operating systems, networking fundamentals , and cloud platforms such as Microsoft 365 and Azure .

Familiarity with ITSM tools (e.g., ConnectWise, ServiceNow, or similar).

Excellent troubleshooting skills across hardware, software, and network infrastructure.

Confident communicator with strong customer service skills.

Self-motivated, organised, and capable of managing multiple client engagements.

Full UK driving licence and willingness to travel regularly.

Desirable Qualifications

Certifications such as CompTIA A+ / Network+ , Microsoft Certified Professional (MCP) , or Cisco CCNA .

Experience using remote monitoring and management (RMM) tools.

Awareness of cybersecurity best practices and compliance frameworks (ISO 27001, Cyber Essentials, etc.).

Additional Details

Field-based role requiring regular travel to client sites.

Occasional out-of-hours work may be required for project deployments or urgent issues.

Exposure to varied working environments, from corporate offices to industrial sites.

If you're a technically capable and customer-focused engineer looking to work with a progressive managed services business, we'd love to hear from you.