Technical Services Analyst

Enable customers to access the latest software releases by planning and delivering upgrades

Create detailed migration plans including pre flight and post migration validation steps

Review system configurations, dependencies, and environments to ensure compatibility

Perform data verification, functional testing, and performance checks during and after migrations

Document processes, lessons learned, and improvements for future runbooks

Work collaboratively across teams to ensure successful and timely delivery of updates

Support customers by maintaining clear communication throughout the upgrade lifecycle

Identify technical risks and implement effective strategies to reduce impact

Contribute to ongoing refinement of internal processes as the business continues to scale

What the role offers

Join a growing, passionate team working with widely used enterprise software

Opportunity to make a tangible impact on customer success and operational efficiency, Keywords: Technical Services Analyst / Technical Support Engineer / Systems Analyst / Implementation Engineer / Database Engineer / Infrastructure Engineer / Cloud Support Engineer / Migration Analyst / Software Support Specialist / SQL Server / MySQL / PostgreSQL / Oracle / VMware / Hyper V / AWS / Azure / Windows Server / RDP / Data Integrity / Backup and Restore / Computer Science / Information Systems / Software Engineering / Data Management / IT Infrastructure

Strong technical proficiency with database systems such as SQL Server, MySQL, PostgreSQL, or Oracle

Understanding of client and server environments including backup and restore processes, database cloning, and data integrity verification

Knowledge of server infrastructure, virtualisation technologies such as VMware or Hyper V, and cloud platforms such as AWS or Azure

Confident using remote access tools including Windows RDP

Ability to review and interpret Microsoft Windows Server environments including performance considerations

Exposure to Azure is beneficial

Methodical approach to planning migrations or upgrades with clear rollback procedures

Strong documentation habits including runbooks, checklists, and configuration notes

Ability to maintain structured processes that support clear communication with customers and help meet SLAs

Ability to identify risks early and propose mitigation strategies

Strong troubleshooting and problem solving skills including data validation, testing, and post migration verification

Calm, professional approach during incidents or technical challenges

Strong communication skills and ability to build confidence with customers