Service Desk Coordinator
Role details
Job location
Tech stack
Job description
As a Service Desk Coordinator, you will be the central point of contact for clients, engineers, and subcontractors. You'll be responsible for coordinating planned and reactive maintenance activities, ensuring jobs are logged, assigned, and completed efficiently., * Logging and scheduling reactive and planned maintenance jobs
- Managing engineer diaries and allocating works
- Communicating with clients, engineers, and subcontractors to provide updates and resolve queries
- Raising purchase orders and updating job records in the CAFM system
- Monitoring service levels to ensure timely completion of works
- Assisting with reporting and general administrative support for the operations team
Requirements
Do you have experience in Microsoft Word?, This is an excellent opportunity for someone with strong organisational skills and a proactive attitude to play a key role in ensuring the smooth delivery of maintenance and reactive works for our clients., We're looking for someone who is:
- Highly organised with strong administrative and coordination skills (essential)
- A confident communicator who thrives in a fast-paced environment
- Competent with Microsoft Office and comfortable using computer systems
- A team player with a proactive and positive attitude
No previous experience in building services or facilities maintenance is required - full training will be provided. What's most important is your ability to stay organised, communicate clearly, and keep things running smoothly., * Experience in the FM/Construction industry (desirable)
- Enthusiastic and quick to learn
- Background in customer service
- Proficient in Microsoft Office (Outlook, Excel, Word, etc.)
- Preferably, experience in facilities management
- Excellent written and verbal communication skills, * FM coordination: 3 years (preferred)
- Administrative: 3 years (required)
Benefits & conditions
- A friendly, supportive team environment
- Opportunities for career growth and development
- Competitive salary and benefits package
- The chance to be part of a company that is continuing to grow and succeed
Position details
- Full-time, Monday to Friday
- Standard 37.5-hour workweek, Job Types: Full-time, Permanent
Pay: £24,500.00-£25,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free fitness classes
- Free parking
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
- Store discount
