Service Desk Manager

This is a fully remote leadership role where you'll manage a talented team of engineers, oversee daily operations, and ensure SLA excellence across a diverse client base. You'll be instrumental in shaping processes, mentoring staff, and driving technical performance in a company that truly values innovation, collaboration, and growth.

• Proven experience as a Service Desk Manager / Team Leader within an MSP environment (essential)
• Strong knowledge of MSP operations, service delivery, and escalation management
• Solid technical understanding of Microsoft 365, Azure, networking, and infrastructure
• Excellent leadership, coaching, and communication skills
• Ability to manage workloads, performance metrics, and client relationships remotely
• Strategic thinker - confident implementing new ideas and improving service efficiency