Content Designer

At the Department for Education (DFE), we are striving for world-class education, training and care for everyone whatever their background. Our ambition is to have a more productive economy, giving everyone the chance to reach their potential and live a more fulfilled life.

We work in multi-disciplinary teams using Agile methods to innovate and radically improve services that:

• Raise education standards and provide the best start in life for children,
• Support disadvantaged and vulnerable children and young people,
• Drive economic growth.

Our work and set up is truly end-to-end. We work closely with Ministers and our users on the design of our programmes and policies, through to successful implementation, through our research and analysis, finance and commercial, communications, technical design and programme management.

These are exciting times at the Department for Education. We are transforming to become a user centred organisation, delivering better outcomes for all our users through agile and iterative software development and continuous improvement. You will work with user researchers, product managers, designers, business analysts, delivery managers and content specialists as part of a multi-disciplinary team to directly deliver better outcomes for users. You will innovate to radically transform how public services are delivered and improved., As a Content Designer, you will:

• Use evidence, data, and user research to devise content strategies and tactics, and work closely with digital and Data specialists to improve user outcomes.
• Create, iterate, review and update content for new and
• Existing services to meet user needs across a whole end-to-end journey.
• Be responsible and accountable for the accuracy, clarity, efficacy and success of content in your area.
• Build positive working relationships across teams and professions to advocate for user needs, and understand and influence stakeholders.
• Manage relationships with stakeholders, including subject matter experts, to gain understanding and make sure all content is accurate and clearly understood.
• Establish and maintain the highest standards of accuracy, accessibility, and professionalism even if deadlines are tight and information elusive., Please ensure that you remove from your application, all references to your:
• name/title
• educational institutions
• age
• gender
• email address
• postal address
• phone number
• nationality/immigration status

We understand that you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, and original and doesn't include ideas or work that isn't your own. This is so that your application is authentically and credibly your own.

We reserve the right to raise the minimum pass mark in the event of a high volume or strong field of candidates.

Please be aware that this role can only be worked in the UK from the location options provided and not from overseas.

The government is committed to supporting apprenticeships, enabling people to learn and progress in a role whilst earning. We want to monitor the number of people who have completed apprenticeships who are now applying to progress further in their career and are asking this question to all candidates, on all vacancies. You will be asked a question as part of the application process about any previous apprenticeships you have completed. Your response to this question will not affect your application and it is not a requirement of the role to have completed a previous apprenticeship.

If successful and transferring from another Government Department a criminal record check maybe carried out., Any move to Department for Education (DfE) will mean you will no longer be able to carry on claiming childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/ Feedback will only be provided if you attend an interview or assessment., * UK nationals

• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Do you have experience in Communication skills?, * Experience of creating content designed to meet user needs.

• The ability to make complex language and processes easy to understand, always in the right format for your users.
• Experience of using data to draw conclusions and inform decisions.
• Excellent written and oral communication skills, showing the flexibility to tailor language depending on audience.
• Experience of working closely with diverse stakeholders to understand their views, whilst maintaining content quality and managing expectations.
• Thinking strategically, contributing to content strategies, and creating content patterns or standards.

Desirable criteria:

• Working with agile methodology, comfortable working in a fast-paced environment, and flexible in approach. Used to using a range of tools and platforms to manage work priorities.
• Experience of designing awareness or education., Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Alongside your salary of £42,806, Department for Education contributes £12,400 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Applicants currently holding a permanent post in the Civil Service should note that, if successful, their salary on appointment would be determined by the Department's transfer / promotion policies.

As a member of the DfE, you will be entitled to join the highly competitive Civil Service Pension Scheme, which many experts agree is one of the most generous in the UK.

You will have 25 days leave, increasing by 1 day every year to a maximum of 30 days after five years' service. In addition, all staff receive the King's Birthday privilege holiday and 8 days' bank and public holidays.

We offer flexible working arrangements, such as job sharing, term-time working, flexi-time and compressed hours.

Most DfE employees will be working a hybrid pattern, spending at least 60% of their time in an office or work setting. Changes to these working arrangements are available in exceptional circumstances but must be agreed with the line manager and in line with the requirements of the role.

Travel to your primary office location will not be paid for by DfE, but costs for travel to an office which is not your main location will be covered.

As an organisation, which exists to support education and lifelong learning, we offer our staff excellent professional development opportunities., In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Department of Education of your intention by emailing Pre-Employment.Checks.DFE@education.gov.uk stating the job reference number in the subject heading.

Department for Education do not cover the cost of travel to your interview/assessment unless otherwise stated.

A reserve list may be held for a period of 6 months from which further appointments can be made.

Candidates will be posted in merit order based upon location preference. Where more than one location is advertised you will be asked to state your preferred location.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

Terms and conditions of candidates transferring from ALBs and NDPBs

Bodies that are not accredited by the Civil Service Commission and are not able to advertise at Across Government on Civil Service jobs will be treated as external new starters and will come into DfE on modernised terms and conditions with a salary at the band minimum.

Bodies that are accredited by the Civil Service Commission but do not have civil service status will be offered modernised terms and will not have continuous service recognised for leave or sickness benefits. Salaries should be offered at band minimum, but there is some flexibility where this would cause a detriment to the individual.

Bodies that are accredited by the Civil Service Commission and do have Civil Service status will be treated as OGD transfers. Staff appointed on lateral transfer will move on to pre-modernised DfE terms (unless they were on modernised terms in their previous organisation). Staff appointed on promotion will move on to modernised DfE terms. Staff will transfer over on their existing salary (on lateral transfer) and any pay above the DfE pay band maximum will be paid as a mark time allowance. Staff moving on promotion will have their salaries calculated using the principles set out in the attached OGD transfer supplementary information.

Reasonable adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should