Content Designer

As a Content Designer at TPXimpact, you will work on projects shaping how people find, understand, access and use products and services - making sure content is accessible, easy to understand and in the most appropriate format.

As part of multidisciplinary teams, you will work with other specialists to produce high-quality work that meets the needs of users. Alongside this, you will play an active role in contributing to our Content Design practice.

Key performance indicators for the role

• Individual utilisation - 90%

Problem solving responsibility and complexity

• Medium, contributing to content design work and escalating problems upwards
• providing practice specific support on client projects
• holding ambiguity with the ability to adapt to fast changing situations

Internal / external interactions

• manage delivery and client relationships
• contribute to the community of practice, * Working as the content designer in multidisciplinary teams - designing, prototyping, testing, building, and iterating content for products and services, from high-level flows and journeys to microcopy and long form content
• Creating and editing a wide range of types of content in line with style guides and using plain English
• Working with analytics, data and research insights to support content design decisions
• Working as a consultant with client teams to help them understand content design best practice and a design led approach - including upskilling client teams, other content designers and the wider TPXimpact design community through training, pair writing and workshops
• Supporting the development of content design strategy and governance (such as information architecture, processes or ways of working)
• Supporting research, working with other design specialists to test content, information architecture, and prototypes
• Applying a user-centred approach to designing and managing content requirements as part of agile ways of working and delivery
• Advocating best practices for content design across the organisation and on all client projects
• Contributing actively to our Content Design practice, inspiring engagement and sharing
• Continuously maintaining and updating your skills and knowledge to stay current within your relevant field of expertise

Professional knowledge and experience, * Experience working as a content designer, and delivering high-quality content design work for online and offline journeys, as part of a wider service

• Experience working with hypothesis and user need based approaches when iterating and improving content
• Knowledge and experience of how to design solutions that work for everyone, including usability and accessibility considerations to meet user needs and deliver the best possible user experiences
• Experience of producing content as part of a multidisciplinary agile team
• The ability to operate in a fast-paced environment, balancing internal business priorities with external delivery and work on client projects

Desirable experience

• Experience of identifying skill gaps in junior designers or members of a client team, and working with them to develop their skills
• Experience of working with teams with low design maturity

Technical skills

• Able to understand and apply content design and UCD principles and work to accessibility guidelines
• Able to design user centred, accessible content (including microcopy and long form content) for products and services, working to GDS standards
• Familiar with and able to use common design tools such as Figma, Miro, etc
• Able to facilitate workshops with clients and project team members
• Confident working as part of a multidisciplinary team and assisting with other elements of design and research when required
• Able to understand apply basic content testing methods

• 30 days holiday + bank holidays
• 2 volunteer days for causes that you are passionate about
• Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave
• Life assurance
• Employer pension contribution of 5%
• Health cash plan
• Personal learning and development budget
• Employee Assistance Programme
• Access to equity in the business through a Share Incentive Plan
• Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme
• Financial advice
• Health assessments

About TPXimpact - Digital Transformation

We drive fundamental change in approaches to product and service development, delivery and technology. Our agile, multidisciplinary teams use technology, design and data to deliver better results, improving outcomes for individuals, organisations and communities.

By working in the open, in partnership with our clients, we not only transform their systems and services but also build the capability of their teams, so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact.

People-Powered Transformation We're a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, we're creating sustainable solutions ready for an ever-evolving world. At the heart of TPXimpact, we're collaborative and empathetic. We're a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. That's why we believe in people-powered transformation. Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting.