IT Support Technician

• Provide first and second-line IT support to internal teams and remote users.
• Diagnose and resolve hardware, software and network issues promptly and efficiently.
• Install, configure and maintain operating systems, applications and equipment (including PCs, laptops, screens and peripherals).
• Support the setup and maintenance of Windows-based systems, including Windows 7, 10, and 11 (Embedded).
• Ensure all IT assets are tracked, maintained and documented accurately.
• Remote fault resolution via various available tools and programs.
• Managing ticket management system.
• Creating and updating support tickets.
• Identifying trends and reporting on them.
• Stock allocation & management through asset management system.
• Collaborate with the network support and operations teams to support field installations and on-site troubleshooting.
• Work effectively with a variety of internal teams, including Asset Development, Sales and Finance.
• Creation of technical and documentation (procedures, hardware & software setups).
• Installation planning and preparation.
• Configuring equipment prior to installations and site visits.
• Network cabinet building.

• Full UK Driving Licence.
• Computer literate and experience providing hands-on IT support (1st/2nd line).
• Computer networking skills.
• Excellent knowledge of Windows OS (Windows 7, 10 & 11 Embedded).
• CompTIA A+, Network+, or Microsoft certifications (MCP/MCSA).
• Experienced in problem solving, especially with ISPs (ADSL, VDSL 3G & 4G).
• Experience in remote support via TeamViewer.
• Excellent workmanship and teamwork.
• Experienced in problem solving.
• Excellent written and oral skills.
• Excellent attention to detail and thorough planning.

• A fun and social working environment with regular social events.
• A dedicated and thorough induction and in-house systems training.
• Periodical industry training programs - in-house and external as required by the role.
• Regular events and company conferences.
• Enhanced 5% Pension Rate.
• Subsidised gym membership.

Salary: £30,000 - £35,000