IT Support Analyst

Act as an integral member of the site-based project team, serving as the primary IT point of contact for SMEs, Power Users, and End Users - gathering input, supporting daily project activities, and escalating issues or improvement needs promptly to the central project team. Prepare and validate test data, execute test scenarios, log and track defects in Jira, and document results in QTest through successful resolution. Configure, maintain, and support shopfloor IT equipment, including RF scanners, label/document printers, tablets, and industrial terminals. Support non-SAP shopfloor applications, such as production scheduling, order printing, and the SCADA/MES Bridge. Provide on-site IT support to manufacturing and logistics personnel during UAT, DIL, Go-Live, and Hypercare phases. Coordinate IT-related activities with the central company project team to ensure process, data, and technical alignment

IT professional with hands-on experience in large-scale ERP/WMS projects (preferred). Solid understanding of IT infrastructure (LAN/Wi-Fi, servers, storage, databases). Familiarity with shopfloor and warehouse systems (manufacturing execution, scheduling, labelling). Good understanding of core manufacturing and warehouse processes (production, maintenance, quality, logistics). Strong troubleshooting, documentation, and communication skills, with the ability to work under pressure in a dynamic go-live environment. Motivated junior candidates with a strong willingness to learn and develop in these areas will also be considered.