IT Support Technician

In this role, you will provide first and second-line technical support, acting as one of the initial points of contact for helpdesk requests and ensuring prompt, efficient service across a large multi-site campus. Responsibilities include diagnosing and resolving issues on Windows and Apple devices, supporting Microsoft 365 and Adobe Creative Cloud, assisting with AV systems, and helping maintain a robust and secure digital infrastructure.

You will also play a key role in maintaining devices, supporting events, and contributing to wider IT improvement projects - all within an environment that values professionalism, collaboration, and exceptional service.

Strong troubleshooting skills across Windows 10/11 and Apple OS

Knowledge of Microsoft 365, Active Directory, Adobe Creative Cloud, and basic networking

Excellent customer service and communication skills

This is a full-time, year-round position with occasional rota-based Saturday cover and offers benefits including; generous annual leave and pension contributions, free lunches during term-time, CPD and progression opportunities and other staff perks such as sports centre access, discounted theatre tickets, free parking and more.

My client offers ongoing training and mentorship, with opportunities to grow your technical and professional skills; including IT support, networking and cyber security.

£28,000 - £31,000 plus generous benefits