IT Technician

We are supporting an established educational organisation in North London who require an IT Technician on a short-term contract basis. This role provides hands-on support across a diverse user base consisting of staff and students. The ideal candidate will be capable of hitting the ground running with minimal handover, providing high-quality customer-focused IT support.

This position is fully on-site, covering a 40-hour week between 8am-5pm on a rota basis., * Deliver first-class, customer-focused IT support across staff and student users

• Provide face-to-face technical assistance for day-to-day IT issues
• Build, image, patch and configure desktop and laptop devices
• Support and manage iPads/iOS devices and other hardware
• Configure printers, networked devices and peripherals
• Create and manage user accounts via Active Directory and O365
• Support with starters and leavers, including provisioning and access control
• Update tickets, maintain accurate documentation and follow process
• Escalate issues appropriately to senior members of the team
• Participate in small IT projects where required
• Offer general guidance and advice on IT best practices to end users

Experience supporting several of the following is preferred:

• Microsoft Windows 10/11
• Microsoft Office / O365 / SharePoint Online
• Active Directory / Group Policy
• Intune or SCCM (beneficial, not essential)
• iPads / iOS Management
• Networking basics (patching, Wi-Fi support)
• Desktop / laptop hardware troubleshooting
• Network printing
• Experience in education environments (beneficial)