Desktop Support Engineer

We are seeking a dedicated and technically skilled Desktop Support Technician to join our IT support team. The successful candidate will be responsible for providing comprehensive technical assistance to end-users, troubleshooting hardware and software issues, and maintaining the organisation's computer systems. This role offers an excellent opportunity to utilise and develop your expertise in a dynamic environment, supporting a wide range of operating systems and network configurations., * Deliver prompt and professional technical support to end-users via help desk platforms such as ServiceNow and Jira.

• Troubleshoot and resolve issues related to desktop hardware, software, operating systems (Windows, macOS, Linux), and peripherals.
• Assist with software installation, configuration, updates, and patch management using tools like SCCM.
• Manage user accounts and permissions within Active Directory and utilise BMC Remedy for incident tracking.
• Support network connectivity issues including LAN, VPN, DNS, TCP/IP, TCP, Firewall configurations, and wireless connectivity.
• Maintain and support enterprise-level systems such as Microsoft Windows Server environments.
• Configure and troubleshoot network devices including routers, switches, firewalls, and VPNs.
• Perform routine maintenance on computer hardware components and ensure system security measures are upheld.
• Document solutions accurately to build a knowledge base for future reference.
• Collaborate with other IT teams on system upgrades, migrations, and security enhancements.

Do you have experience in macOS?, * Proven experience in desktop support or IT support roles within a corporate environment.

• Strong understanding of computer networking principles including LAN, TCP/IP protocols, DNS, VPNs, firewalls, and TCP connections.
• Hands-on experience with operating systems such as Windows (including Windows Server), macOS, and Linux distributions.
• Familiarity with Active Directory management and software deployment tools like SCCM.
• Knowledge of service management platforms such as ServiceNow or BMC Remedy is advantageous.
• Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
• Demonstrated problem-solving skills with attention to detail in analysis and resolution of technical issues.
• Ability to work effectively under pressure in a fast-paced environment while maintaining high levels of customer service. This role is ideal for candidates passionate about IT support who thrive on solving complex problems while delivering exceptional customer service in a professional setting.

Job Type: Full-time