Desktop Support Engineer

We are seeking an experienced Desktop Support Engineer for a long-term contract to provide high-quality technical support and assist with the deployment of new technologies across a large user community. This role requires onsite presence five days per week, with occasional travel to additional office locations as needed., End-User Support & Systems Administration

• Provide second-line technical support for incidents escalated from the IT Service Desk.
• Perform installation, configuration, maintenance, troubleshooting, and repair of desktop hardware, software, and peripherals.
• Support day-to-day systems administration activities and contribute to project-based initiatives.
• Identify appropriate hardware and software solutions based on corporate standards and user requirements.
• Respond to incidents within established SLAs, ensuring timely updates and effective communication with end users.

Technology Deployment & Maintenance

• Deploy, upgrade, and configure desktop devices using imaging tools such as SCCM.
• Assist with the setup, operation, and troubleshooting of audio-visual equipment.
• Perform desktop hardware relocations, including disconnecting, moving, and reconnecting devices for single users, teams, or office moves.
• Support the administration and maintenance of key technology infrastructure components.
• Perform basic installation, troubleshooting, and maintenance of telephony systems when required.

Asset & Incident Management

• Use the corporate incident management system to log, track, and document all support activities.
• Maintain accurate records of hardware and software assets to ensure inventory integrity.
• Follow established processes and contribute to continuous improvement of support procedures.

Do you have experience in Windows?, * Strong hands-on experience supporting Windows 10 & Windows 11 environments.

• Proficiency with Microsoft Office 365, including OneDrive and collaboration tools.
• Experience with SCCM, Intune, imaging technologies, PXE boot, and device deployment.
• Familiarity with networking fundamentals, network patching, and cabling.
• Experience supporting server rooms/communication rooms.
• Proficiency with remote support tools and troubleshooting methodologies.
• Experience using ServiceNow or similar ITSM platforms.
• Clear communication skills (written and verbal) with strong customer service orientation.
• Excellent time management, prioritization, and ability to work independently.