Change Manager

As a Change Manager in Change Delivery & Readiness you will scope, plan, manage and deliver medium to large scale divisional projects or a portfolio of smaller change initiatives across Group Mortgages, ensuring change is effectively delivered at the required pace, to the appropriate standards and delivering the required benefits.

This role is within Change Delivery & Readiness which sits within Business Services (Group Mortgages). Change Delivery & Readiness are responsible for Business Readiness activities for Change that is landing across the Mortgage Sales & Operational teams for Home including Insurances, Landlord & Intermediary Relationships.

We are happy to consider flexible working approaches to help you perform at your best.

This is a 12 month Fixed Term Contract opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, Northampton or Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you'll be doing

In this role you will manage a small team delivering small to medium scale projects within the Group Mortgages change portfolios. Those projects could impact any of our Home and Landlord, Sales and Operational teams and could be policy or controls driven but could also involve organisational change, workforce management improvements or enhancements to the day-to-day Mortgage colleague experience. Your role will include the matrix management of resources to support change delivery, providing support and guidance to ensure their effectiveness. You will also be expected to ensure the quality of change delivery across Mortgages is of a high standard and brings a consistent experience to impacted colleagues.

There will be ambiguity in some of the work and you will need to identify opportunities, analyse impacts, develop solutions and implement change with optimal efficiency and effectiveness to support the division's transformation agenda. The role includes acting as an ambassador for Mortgages, championing the customer (internal and external) as part of change delivery.

Your day to day role will involve determining the detailed impact of change upon the division, shaping project initiation activity to incorporate the needs of the division, and having a holistic view of all other activity impacting the division to ensure appropriate alignment of deliverables. This includes supporting the development of robust business cases for change activity accompanied by clear benefit realisation plans, to ensure the benefits of change are clearly understood, articulated and driven through to realisation.

A key expectation will be to build and manage key stakeholder relationships across multiple departments and potentially 3rd party suppliers. To ensure that through the right contacts are representing Mortgages to deliver the targeted service and outcomes required by the division. Alongside this, ensuring robust risk management practices are in place enabling identification, assessment and management through to satisfactory resolution, with particular emphasis on changes which impact the operational risk environment., Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Do you have experience in Process improvement?, Ideally you should be able to demonstrate an awareness of the Value Delivery Framework, Change Management methodologies, project governance, RAID management practices, business analysis, impact assessment and solution design. A history which includes people management would be preferable. Experience of using Jira and Confluence would be preferable but not essential., The minimum requirements for the role are:

• Previous management experience in the financial services environment in a customer service / change delivery role
• Excellent leadership, stakeholder management and interpersonal skills
• Track record of delivering medium scale business change activity
• Knowledge of change management principles/methodologies and their application
• Knowledge of process improvement techniques and methodologies
• Good understanding across both Landlord & Home Mortgage business areas

• 25 days holiday, pro rata
• From January 2026, all Nationwide colleagues will benefit from private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Wellhub - access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.