Head of Information Technology Operations

As Head of Technology Operations, you'll take ownership of service delivery, infrastructure and business systems - leading the move from a legacy, ITIL-led environment to a modern, service-based and customer-centric model. You'll help reshape how technology delivers value, embedding a commercial mindset and driving measurable improvement in performance and user experience.

Operating within a Microsoft environment (Azure, M365, Windows Server), you'll ensure operational excellence while building the foundations for a DevOps-enabled future.

You will:

• Lead and modernise Technology Operations across Service Desk, Infrastructure and Business Systems
• Embed a service-first, commercial culture that delivers tangible business value
• Drive efficiency, automation and process improvement
• Partner with Security, Product and Transformation teams to deliver strategic change

An experienced Technology Operations leader with deep Microsoft expertise and a track record of transforming legacy environments into customer-focused, service-led operations.