Senior Technical Support Engineer

FryerMiles are delighted to be working with a leading Technology company to assist with their recruitment of a Senior Technical Support Engineer.

The successful candidate will provide high-level technical assistance and support, ensuring smooth operation of computer systems, software, and hardware. This role will be a full-time position based out of our Silchester office with around 60% of your time spent at customer sites (majority within a 50 miles radius of Silchester)

Specific responsibilities include:

• End-to-end project delivery, providing solution implementation, project management and pre/post-project support
• Troubleshoot and resolve issues related to operating systems, software applications, and hardware components.
• Assist with setting up and configuring computer systems.
• Conduct software troubleshooting and recommend solutions.
• Assisting other team members including communicating company strategies, team goals, project deadlines, identifying training needs and skill management.

• Microsoft 365 \ Teams \ Exchange \ SharePoint, Intune and AutoPilot.
• VMWare ESX, vCenter and/or Hyper-V.
• Backup, Firewalls and Email Security
• LAN, WAN, VLAN, VPN and Wireless
• Certifications or a technical qualification in IT.
• Excellent knowledge of Sophos, Egnyte and Ubiquiti would be highly beneficial.
• Background of working for an MSP.

Senior Technical Support Engineer - Silchester - Onsite with flexibility to travel - £35,000 to £45,000 per year.