IT Helpdesk

Duties for Helpdesk IT Technician:

• Provide 1st & 2nd line support for IT-related issues

• Confident to go and meet Clients and resolve more challenging IT issues

• Troubleshoot and resolve hardware, software, and network problems.

• Escalate complex issues when necessary to 3rd Line necessary

• Maintain and update IT documentation and system logs.

• Assist with IT projects and the implementation of new IT solutions.

• Ensure security protocols are followed.

• Conduct regular system backups and perform data recovery if needed.

• Provide user training and create user guides to reduce the number of support requests.

• Must have a full UK Driving License

• 3 years experience in a 1st & 2nd Line Support role

• An organised and motivated individual

• Salary £30,000 - £32,000

• Monday - Friday 9:00am-5:30pm

• Opportunity to work in a growing and innovative IT communications environment.

• Collaborative and supportive Culture

• Professional development opportunities and IT certifications support.

• Company- Sponsored social events and outings

EAC are representing a leading IT communications company headquartered in Milton Keynes. With a commitment to delivering exceptional IT and communication services, my Client are looking for a skilled IT Helpdesk Engineer to join the team and contribute to their continued success.