Application Support Analyst

Analyse laboratory processes and testing workflows to identify digital requirements.

Collaborate with the Laboratory Management and Business Analysis teams to define development needs.

Investigate system issues and coordinate with technical teams to deliver solutions.

Manage digital workflow requests through the Service Desk and ensure timely responses.

Support system testing, training, and implementation of new digital workflows.

Review and refine existing workflows to enhance efficiency and performance.

Awareness of ISO 17025 quality requirements and laboratory quality systems.

Experience working with LIMS or similar laboratory information systems.

Strong communication and problem-solving skills.

Ability to manage multiple priorities and meet deadlines effectively.

Confidence working collaboratively across technical and laboratory teams.

Experience with Microsoft Office VBA or systems implementation (desirable)., To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you'll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities. Everyone Matters ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.