IT Technical Support Engineer

You'll join our friendly on-site team in Staines, reporting to our End User Computing Manager. Your mission? To provide hands-on desktop and IT support to our amazing colleagues. We'll set you up for success with lots of opportunities to learn from our team so you don't need to be a tech expert from day one-just bring your enthusiasm and willingness to learn!

This role is on site in our Staines office, 5 days per week.

Some of your key duties will include:

• Be the go-to person for IT issues logged through ServiceNow and resolve tickets
• Manage IT kit for new starters, movers, and leavers
• Escalate complex issues to 3rd line when needed
• Share helpful "how-to" guides to prevent repeat issues

Do you have experience in ServiceNow?, Do you get a buzz from delivering brilliant customer service? Are you curious about tech and enjoy figuring things out? Know your way around Windows 11, Office, and other desktop apps, we'd love to hear from you!, You love helping people and take pride in delivering outstanding service. You might not have worked in IT support before, but you're great at building relationships and solving problems. Most importantly, you're passionate about tech and eager to learn.

Also, we're looking for the following:

• Strong communication skills
• A knack for following processes
• Excellent problem-solving ability
• The ability to prioritise and stay organised

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

• 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
• Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine., Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates.