3rd Line Support Engineer
Role details
Job location
Tech stack
Job description
We're looking for a technically minded 3rd Line Support Engineer to join our team. You'll be the bridge between our customers and developers - investigating issues, finding solutions, and helping to keep everything running smoothly. It's a great fit if you enjoy problem-solving, working with people, and getting hands-on with technology.
What You'll Do
- Handle complex support queries and escalations.
- Investigate and diagnose technical issues (logs, data, configuration).
- Liaise with developers to identify bugs and test fixes.
- Contribute to documentation, testing, and internal improvement projects.
- Occasionally assist with product demos or training alongside sales and support teams.
Requirements
Do you have experience in Technical support?, Do you have a GCSE?, * You have strong troubleshooting skills and a calm, methodical approach.
- You can communicate clearly with both technical and non-technical users.
- You enjoy learning how things work and finding practical solutions.
- Some experience in software or technical support is ideal, but not essential.
- Basic familiarity with SQL, web apps, or cloud platforms is helpful.
Growth Path This role suits someone who loves technical problem-solving and variety. For those looking to expand their horizons, there's potential to move into development roles over time as skills and interests evolve., * GCSE or equivalent (preferred)
Benefits & conditions
- Competitive salary (depending on experience)
- Hybrid working arrangement
- A chance to work across teams and broaden your skills
- Supportive, friendly company culture
Join our innovative team where your expertise will make a real impact. If you thrive on solving complex problems and supporting cutting-edge technology solutions, apply now to become part of our success story!'
Job Types: Full-time, Permanent
Pay: From £28,713.40 per year
Benefits:
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Profit sharing
- Sick pay
- Transport links
