3rd Line Support Engineer
Role details
Job location
Tech stack
Job description
Treo Recruitment is working with a fast-growing IT business in Salford to recruit an experienced 3rd Line IT Engineer. This is a hands-on, strategic role where you will design, implement, and manage IT solutions to support business growth and customer success. You will work with diverse clients across multiple technologies, including Microsoft, Server Virtualization, Enterprise Networking, and Cloud services.
You will also be involved in pre-sales technical support, solution design, and operational delivery, ensuring IT systems are secure, reliable, and efficient. This role is ideal for someone looking to progress their IT career in a supportive and dynamic environment., * Lead the design and implementation of technical solutions across multiple platforms.
- Provide 3rd Line support to internal teams and clients, assisting with incidents and troubleshooting.
- Monitor, patch, and maintain IT systems to ensure optimal performance.
- Maintain accurate technical documentation for internal and customer systems.
- Assess IT risks and develop solutions to mitigate security threats.
- Act as focal point for security incidents and enterprise network monitoring.
- Support colleagues with skills development and knowledge sharing.
Requirements
- Minimum 3 years' experience in 2nd / 3rd line IT support.
- Strong knowledge of Microsoft technologies, Server Virtualization (Hyper-V / VMware), and Enterprise Networking (LAN/WAN).
- Experience with Cloud platforms (Azure, AWS).
- Knowledge of TCP/IP, DNS, DHCP, VOIP, SIP, ISDN, ADSL/VDSL, FTTC, FTTP, and Point-to-Point technologies.
- Experience with Ubiquiti Unifi, SonicWALL, or Fortinet products is advantageous.
- Previous experience in a Managed Service Provider environment is desirable.
- Excellent communication, interpersonal skills, and a proactive attitude.
- Full UK Driving Licence.
- Relevant IT certifications are a bonus., If you are a self-motivated IT professional looking to take your career to the next level in a growing IT business in Salford, apply today, * 2nd or 3rd line : 3 years (required)
- Managed service provider: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Benefits & conditions
- 25 days annual leave (plus bank holidays), pro-rata
- One additional holiday day for your birthday
- Option to take an extra 5 days unpaid annual leave
- Length of service awards
- Flexible working (time and location)
- Company pension scheme
- Free on-site parking
- Funded personal training & development plan, including study support
- Team building and social events
- Free tickets to sporting events with full hospitality
- Modern IT equipment, including your choice of smartphone
- Career progression in a fast-paced, growing IT business
- Referral bonus
- Dog-friendly office, Job Types: Full-time, Permanent
Pay: £45,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Flexitime
- Free parking
- On-site parking
- Referral programme
