3rd Line Support Engineer

You will serve as the final escalation point for technical issues across a varied client base, working on advanced incidents, major problems, and infrastructure improvements., * Acting as the top escalation for incidents & service requests

• Troubleshooting complex issues across servers, networks, cloud, firewalls & endpoints
• Performing root-cause analysis and implementing permanent solutions
• Supporting client onboarding, migrations & infrastructure projects
• Mentoring and guiding 1st & 2nd line engineers
• Maintaining technical standards and best practices
• Working alongside internal stakeholders to enhance service delivery
• Liaising with vendors and suppliers on escalations and technical matters

Do you have experience in Root cause analysis?, * 4+ years' experience in IT support (with 1-2+ years at 3rd line / senior level)

• Strong technical knowledge across:
• Windows Server
• Microsoft 365
• Networking (DNS, DHCP, routing)
• Firewalls & backup solutions
• Cloud technologies
• RMM & PSA tools
• Excellent troubleshooting skills
• Calm, structured, proactive approach to problem-solving
• Ability to support & mentor fellow engineers
• Relevant certifications (Microsoft, Cisco, CompTIA) - highly desirable

• £32,000+ salary (DOE)
• 33 days holiday (incl. bank holidays + birthday off)
• Private healthcare
• 8 hours per month dedicated to training
• Fully funded professional certifications
• Discounted gym membership
• Employee reward & recognition scheme
• Perk & discount platform
• Mental health & wellbeing support
• Pension contributions
• Modern office with breakout areas
• Free onsite parking
• Regular company socials & team events
• Genuine career progression within a growing IT business