IT Officer

We are seeking a pro active and skilled IT Support Technician to join our dynamic team, This is an exciting opportunity for a technically proficient individual with a passion for providing outstanding IT support in a busy and collaborative environment. As a key member of the IT Services team, you will deliver 1st and 2nd line technical support to staff and students across the College, ensuring systems run smoothly and users are empowered to make the most of their digital tools., * Provide 1st/2nd line technical support via phone, email, and face-to-face

• Diagnose and resolve a range of technical issues, escalating where necessary
• Accurately log support tickets using the IT helpdesk system
• Troubleshoot common problems such as password resets, printer issues, and software installations
• Assist with configuring and installing desktops, laptops, and associated hardware
• Perform routine maintenance tasks including updates, backups, and security checks
• Support the deployment of new software and hardware across the College
• Maintain IT asset inventory and manage service/warranty agreements
• Deliver end-user training and support in using IT systems and applications
• Promote IT best practices including data security, hybrid teaching tools, and backup protocols
• Contribute to the development and documentation of IT policies and procedures
• Keep up-to-date with industry trends and emerging technologies
• Support compliance with health and safety policies and undertake relevant training
• Perform other tasks as directed by the IT Systems Administrator or Head of IT

Good communication skills