IT Technican

We are seeking to appoint a dynamic and self-motivated individual to the post of ICT Technician. The successful candidate must have a keen interest in providing first and second line ICT helpdesk support, assisting with hardware/software problems and technical support functions for Local Area Networks and Wide Area Networks.

The successful candidate must have:

• NVQ Level 2 IT qualification (or equivalent) or working towards.

• GCSE grades A-C in in English and Math.

• A proactive approach to providing a high degree of customer service for all support queries in a positive manner whilst adhering to all service management principles/Service Level Agreements.

• Recent experience of working within an IT and customer service environment

• Positive and enjoyable working environment
• Working 36 hours a week
• Generous holiday entitlement 34 days rising to 39 days after 5 years service plus Bank Holidays
• Contributory pension scheme with an excellent employer contribution
• Death in Service benefits
• Free on-site parking
• Discounted Starbucks and all other catering outlets on sites
• Employee Assistance Programme
• Discount Scheme
• Well-being events and access to a well-being portal
• CPD
• Opportunities for career development within the team and wider college