Network Manager

The Network Manager is responsible for the day-to-day operations, availability, and performance of our ISP network. This includes oversight of broadband edge services, IP addressing, capacity management, routing, BNG and customer premises equipment. The role combines hands-on technical leadership with strategic planning to ensure the network delivers reliable, scalable, and secure services to our customers., * Lead and manage a team of network engineers and NOC staff, ensuring high quality operations support for ISP services.

• Operate and maintain BNG platforms (subscriber management, policy control, authentication, QoS).
• Manage the IP core and aggregation network (routing, MPLS, VRFs, segment routing).
• Oversee IP address management including RIPE allocations, DHCP systems, CGNAT platforms.
• Ensure the CPE estate is supported, including firmware management, TR069/USP ACS platforms, provisioning, and interoperability testing.
• Monitor and manage capacity across access, backhaul, peering, and transit links, planning upgrades before saturation.
• Ensure service availability across internet transit, IXP connections, peering agreements, and interconnects.
• Implement, maintain, and continuously improve network monitoring, alerting, and troubleshooting processes.
• Collaborate with Customer Service and Field Engineering to ensure customer impacting issues are resolved quickly and effectively.
• Develop and maintain network documentation, runbooks, and operational procedures.
• Own the NOC/network budget, including forecasting for hardware, software, licensing, and capacity expansion.

• Project Management - proven project management skills
• Results Orientation - Focussing attention on key objectives and driving effective outcomes
• Communication - Strong written and verbal communication skills
• Problem Solving - Excellent problem-solving and critical thinking skills
• Initiative - Engaging in pro proactive behaviour, seizing opportunities
• Thoroughness - Seeking completeness and accuracy
• Learning Agility - Quickly understanding and applying information, concepts and strategies
• Efficiency orientation - Looking for the best use of resources
• Planning & Organisation - Excellent planning and organisational skills, resilient with the ability to successfully manage conflicting priorities.
• Collaboration - Confident and comfortable in coordinating and influencing multiple stakeholders, working collaboratively to deliver business results.

Essential

• 5+ years of experience in network and infrastructure management role.

• Certification Network Technology (CCNA, CCNP)

• In-depth knowledge of network infrastructure and design

• In-depth Knowledge of TCP/IP and data protocols

• Ability to travel as needed.

Desirable

• BSc degree in Computer Science, IT or related field

• 25 days of paid leave a year rising to 30 plus bank holidays with service.

• 5% Airband pension plus a minimum 3% employee contribution.

• Customer referral bonus - a thank you for every customer you send our way.

• We offer hybrid working - a mix of working from home and in the office.

• Free Broadband - If you are in our coverage, you can benefit from free broadband with us!

• Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service)

• Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year!

• Refer a friend reward scheme - a selection of great rewards to choose from!

Pre-employment checks

Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer-facing. Also, a driving license may be required for positions that require you to be out in the field as part of the role.

This is a technical role requiring expertise in IP networking and ISP infrastructure, together with the ability to lead the Network Operations Centre (NOC) and collaborate across the business. At Airband, our Networks Team is at the forefront of delivering cutting-edge connectivity to rural communities. We've recently launched a hyperfast 1Gbps wireless broadband package, powered by our latest Fixed Wireless Access (FWA) technology. With four upgraded sites already live in Shropshire and Wrexham, our enhanced network now reaches over 11,000 properties - and we're on track to extend coverage to another 30,000 by the end of the year. Joining our Networks Team means being part of a passionate group driving innovation and making a real impact on how people live and work across our network.