System Support Engineer

We're recruiting a System Support Engineer to join the Digital IT Services and Systems Department within the NHS.

You'll work as part of a dedicated team responsible for supporting and maintaining hardware, core systems, web services, applications, operating systems, and networking across multiple NHS sites.

You'll play a key role in monitoring incidents, ensuring timely resolution of issues, and proactively identifying opportunities for service and process improvements., * Provide technical support for a wide range of systems, applications, and hardware.

• Monitor and manage incidents, ensuring efficient and effective resolution.
• Support and mentor 1st Line Service Desk team members through knowledge sharing and skill transfer.
• Deploy, configure, and maintain IT equipment including laptops and desktops.
• Recommend system and service improvements to enhance overall performance.

• Previous experience in an IT Support / System Support / Technical Support role.
• Confident troubleshooting hardware, operating systems, and network-related issues.
• Excellent communication and teamwork skills.
• Full UK driving licence and willingness to travel between sites. (Vehicle Provided)

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