IT Support and Infrastructure Engineer
Role details
Job location
Tech stack
Job description
Joining this organisation offers the opportunity to work within a dynamic environment that values technical excellence and professional growth. Benefits include engaging in diverse IT projects, working alongside experienced professionals and playing a key role in maintaining a secure and efficient IT infrastructure. The role provides the chance to develop your skills further, with support from a collaborative team and leadership that values integrity, responsibility and exceptional service delivery. If you thrive on technical challenges and are committed to delivering high standards, this could be the ideal next step in your IT career.
DAY TO DAY:
Leading internal support functions, acting as an escalation point for technical issues, acting as an escalation point for 1st line support, ensuring users are engaged with technology
Working closely with outsourced service providers to ensure high-quality IT service delivery
Providing expertise will support a wide range of technologies including Microsoft infrastructure, M365, Azure, Active Directory, DNS, IIS, SQL Server and cybersecurity frameworks,
Actively contributing to the organisation's robust security posture, supporting in house CRM
Managing hardware assets, supporting business applications and initiating IT projects aimed at improving technical capabilities
Demonstrating proactive communication
Taking ownership of tasks to ensure seamless IT operations across the business
Requirements
Do you have experience in Microsoft SQL Server?, Are you an experienced IT engineer seeking your next challenge? Do you enjoy problem solving, learning new technology and thrive in a team environment?, Proven experience working with outsource service providers and managing third-party relationships
Hands-on experience with insourced technologies and key Microsoft infrastructure such as Active Directory, DNS, IIS, and SQL Server
Experience with M365 and Azure cloud technologies
Experience supporting business applications, troubleshooting, and empowering users towards greater self-sufficiency
Knowledge of wireless networking and configuring wired/wireless networks with centralised management systems
Understanding of information security standards such as ISO27001 or PCI-DSS and implementing cybersecurity best practices
Familiarity with ticketing systems, incident management, and support logging
Proven ability to lead IT projects and coordinate internal and external support teams
Strong communication skills with the ability to engage with technical and non-technical audiences effectively
Positive attitude towards technology and a proactive approach to problem-solving and continuous improvement
Benefits & conditions
Company Pension Scheme*
Life Assurance*
Free Annual Eye Tests & £100 contribution to the cost of glasses
National Dental Plan
22 Days holiday plus Bank Holidays in the first year (increasing to 25 after 1st anniversary)
Employee Champion Award of £150 (every 3 months)
Long Service Award
24/7 counselling service
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