Junior IT Support Assistant

Driving own vehicle is essential- Travel expenses (in line with company policy)

Your Role We are looking for an enthusiastic Junior IT Support Assistant to provide professional, consultative and pro-active support to central office staff and staff in our remote Services. Whilst ensuring best practice and fit to organisational goals and values. The key to our on-going success and plans for future growth is ensuring that we have the right people in place at the right time to drive our organisational objectives. SeeAbility provides extraordinary support and champions better eye care for people with learning disabilities and autism, many of whom have sight loss. We encourage people with disabilities to challenge what they expect from life, from themselves and from wider society. The people we support overcome huge barriers to achieve exciting new things every day: some big, some small, all extraordinary.

Your Responsibilities

• Provide IT assistance to staff in the central office and remote sites
• Manage and maintain inventory of company assets (laptops, desktops, mobiles, tablets)
• Administer and support our MDM solution (Microsoft Intune)
• Troubleshoot and resolve technical issues in collaboration with our IT support provider
• Configure and deploy Teams Telephony hardware
• Support AV and IT equipment in the central office
• Assist users with Microsoft applications queries
• Run and report on phishing simulations
• Participate in planned projects for system upgrades and replacements
• Ensure timely resolution of problems and maintain excellent customer service
• Occasional travel and overnight stays to other sites, As part of our safer recruitment procedures, we require the following checks for all successful applicants:
• A criminal background check through the Disclosure and Barring Service (where appropriate).
• Documentary evidence to confirm your identity, current address, and the right to work in the UK.
• Health Declaration to ensure that you are medically suitable for the role you have been offered.
• References will be obtained to ensure satisfactory evidence of conduct in current or previous employment concerned with the provision of services relating to (a) health or social care, or (b) children or vulnerable adults.

These checks will be carried out and completed prior offering a date to start employment at SeeAbility' s expense.

Do you have a valid Driving Licence license?, Do you have experience in Windows?, * Knowledge of computer hardware, software, security, and networking

• Working knowledge of Windows 10/11 and Microsoft 365
• Familiarity with routers and wireless networks
• Knowledge of Microsoft Intune and Android (desirable)
• Excellent communication skills and ability to explain technical issues to non-technical staff
• Strong time management and ability to work independently
• Full, clean driving license and own transport

Education

• Minimum 5 GCSEs (A-C) including Maths & English (essential)
• A Levels/BTEC or relevant IT qualifications (desirable)

Pulled from the full job description

• Annual leave
• Employee discount
• Sick pay
• Company pension
• Cycle to work scheme
• Discounted gym membership, £24,000- £25,000 per annum (depending on experience) plus SeeAbility benefits

Hour:

Full time, 37.5 hours per week, Interim for 12 months

Driving Required, Your money goes further

• £500 monthly bonus scheme for two lucky colleagues

• Eligible for Blue Light Card discounts

• Discounts and cashback at hundreds of shops, restaurants and activities

• Access to Tickets for Good

• Pay reviews and commitment to pay competitive rates

• Employer contributory pension scheme: Support and tools to help you make the right decisions about your future

• Paid DBS and renewals